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Careers at SMAA

Medicare Coordinator

Southern Maine Agency on Aging is seeking a full time Medicare Coordinator.  The Medicare Coordinator is a dynamic and experienced professional who works collaboratively to lead a team of dedicated volunteers to deliver Medicare community education and 1:1 client services in a variety of formats.  The ideal candidate is a creative, strategic thinker, with strong leadership and volunteer management skills, who is passionate about delivering critical services for older adults in innovative ways.   Familiarity with virtual platforms and organizational skills for meeting deadlines and grant reporting obligations are a must!

Specific responsibilities include:

  • supervising a large team of volunteers and leveraging their skills and roles to carry out everyday components of program;
  • actively pursuing program innovations that support efficient and meaningful services to the community;
  • overseeing federal health insurance grants;
  • providing on-going support/communication with volunteers and Agency staff regarding program updates, Medicare clinic needs, scheduling, case review, training, and other relevant information;
  • assisting directly with complex Medicare and health insurance questions/inquiries.

Required Knowledge and Skills:

  • Bachelor’s Degree in social services or related field, or the equivalent in education and related work experience, at least two years of community experience in working with older people and adults with disabilities, and at least one year of experience supervising and/or working with volunteers.
  • Knowledge of health insurance coverage rules and practices, benefit/entitlements programs and Medicare related scams; training in current Medicare rules and practices as well as benefit and entitlement programs designed to assist low-income older people and adults with disabilities (may be obtained within first 3 months of employment). 
  • Strong project management skills; positive leadership skills, comfort and skill with volunteer management; self-starter who can work independently and as part of a cohesive team; critical thinker, able to analyze and problem solve to assess and evaluate situations and needs to resolve issues of varied levels of complexity.
  • Excellent verbal, written, and interpersonal skills needed to interact with a wide variety of staff.
  • Ability to leverages technology to maximize program efficiency, including Microsoft office, databases, web-based services and meeting platforms.
  • Interested applicants should apply with a cover letter indicating why this is the right opportunity for you, and resume to: